Refund Policy

1. Eligibility for Refunds

• We accept refund requests within [your return window, e.g., 14 days] of the delivery date.
• To qualify for a refund, items must be unused, in original packaging, and in the same condition as received.
• Custom or personalized items are non-refundable unless defective or damaged.

2. Refund Process

• To request a refund, please contact us at [your email] with your order details and reason for the refund.
• Once your request is approved, we will provide instructions for returning the item.
• After receiving and inspecting the returned item, we will notify you of the refund status.

3. Refund Methods

• Approved refunds will be issued to the original payment method within [e.g., 5-7 business days].
• Shipping fees are non-refundable, except in cases of faulty or incorrect items.
• If your refund is delayed, please check with your bank or payment provider before contacting us.

4. Non-Refundable Items

• Gift cards and promotional items
• Earrings (for hygiene reasons)
• Customized or engraved jewelry
• Clearance or final sale items

5. Exchanges

• We do not offer direct exchanges. If you need a different product, return the original item and place a new order.

6. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, contact us within 48 hours of delivery with clear photos.
• We will arrange for a replacement or issue a full refund.

7. Late or Missing Refunds

• If you haven’t received your refund within [e.g., 7 business days], check with your bank or payment provider.
• If the issue persists, contact us at [your email] for assistance.

8. Contact Us

For refund-related inquiries, reach out to us at:
📧 [Your Email]
📍 [Your Business Address]

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